Frequently Asked Questions

Download Pathways FAQs in a PDF: General Pathways FAQs, or visit our Resources page for guides, toolkits, and other helpful information.

About Pathways

  • What is Pathways?

    Georgia Pathways to Coverage™, or Pathways, is a Medicaid program for Georgians 19-64 who meet the eligibility criteria and otherwise would not qualify for traditional Medicaid.

  • How will recently passed federal legislation related to Medicaid impact Pathways?

    Georgia awaits future guidance from CMS on how its innovative program interacts with the new legislation. 

Applying

  • How do I apply for Pathways?

    The easiest way to apply is online at gateway.ga.gov.

    You can also apply:

    • In-person at your local Division of Family & Children Services (DFCS) office. To find the location and business hours for a DFCS office, visit: dfcs.ga.gov/locations.
    • By mail to your local DFCS office.
    • By phone at 1-877-423-4746 or 711 for those who are deaf, hard of hearing, deaf-blind or have difficulty speaking.

    Note: If you apply for Georgia Pathways over the phone, your qualifying activities may need to be verified online, by mail, or in-person at a DFCS office.

  • What if I cannot do all my qualifying activities when I am applying?

    To receive coverage, you must complete at least 80 hours of qualifying activities each month. If you have a disability, you can request a Reasonable Modification like a referral to GVRA or the option for extra time to do your 80 hours.

Benefits

  • What benefits does Pathways cover?

    Pathways covers many of the same medical services as Medicaid, including:

    • Doctor visits.
    • Hospital stays.
    • Emergency services.
    • Prescriptions.
    • Laboratory and x-rays.
    • Family planning services.
    • Mental health services.
    • Preventive and wellness services.
    • Chronic disease management services.

    Pathways does not cover non-emergency medical transportation except for members ages 19-20 as required by Medicaid for children under 21. This means you will need to cover the costs of transportation for your medical visits. Pathways is available to cover ambulance transportation for medical emergencies.

Billing

  • Do I need to pay a co-pay with Pathways?

    You will need to pay co-pays for covered services while you are enrolled in Pathways, similar to other types of Medicaid. If you are unable to pay your co-pay, you cannot be denied care for a covered service. Refer to the chart below for co-pay amounts by service type.

    Service Amount
    Inpatient Hospitalization $12.50 for entire stay 
    Outpatient Hospital Visit $3.00 per visit 
    Non-Emergency Use of the ED $3.00 
    Primary Care $0.00 
    Specialist $2.00 
    Durable Medical Equipment $3.00; $1.00 for rentals and supplies 
    Pharmacy 

    $10.00 or less: $0.50  

    $10.01 to $25.00: $1.00  

    $25.01 to $50.00: $2.00  

    $50.01 or more: $3.00 

  • Will I get a doctor bill with Pathways?

    No, you will not get a doctor bill for covered services you receive while you are enrolled in Pathways.

  • Can I get a past medical bill covered through Pathways?

    No, Pathways does not cover past medical bills from before the first of the month in which you applied. If you are an existing Pathways member and have the unique circumstance of appealing a coverage decision, you can request that your coverage continue during your appeal and hearing. 

     

Citizenship

  • If I enroll, could it affect my citizenship?

    Medicaid or Pathways enrollment may or may not cause you to be considered a public charge, which could impact your citizenship status.

    If you believe that participation in Pathways might impact your citizenship status, contact the United States Citizenship and Immigration Services (USCIS) before applying. It is important to understand how this might affect you.

    For more information on what it means to be a public charge, visit USCIS’s website at www.uscis.gov or call at 1-800-375-5283.

Coverage

  • Can my doctor opt out of Pathways?

    Pathways providers are Medicaid providers. If a provider is accepting new patients, the provider will treat a Pathways member the same as a Medicaid member.

  • How can I tell if my doctor takes Pathways?

    If your doctor accepts Medicaid or PeachCare for Kids®, they also accept Pathways.

  • If I am eligible and approved, when will my coverage start?

    You will be covered starting the first day of the month when you applied. For example, if you apply in November and get approved in January, your coverage will start November 1.

  • If I enroll, will I be covered through managed care or fee-for-service?

    Once approved for Pathways, you will be covered through a Georgia Medicaid Care Management Organization (CMO). If you receive healthcare services between the first of the month in which you applied and up to two days after the day you are approved for Pathways, those services will be covered through FFS. With Medicaid coverage on an FFS basis, Medicaid will pay providers who accept Medicaid directly for the services that you receive.

  • What counts as a Good Cause Exception? How do I request one?

    You can request a Good Cause Exception online at gateway.ga.gov. 

    You can also request a Good Cause Exception:

    • In-person at your local Division of Family & Children Services (DFCS) office. To find the location and business hours for a DFCS office, visit: dfcs.ga.gov/locations.
    • By mail to your local DFCS office.
    • By phone at 1-877-423-4746 or 711 for those who are deaf, hard of hearing, deaf-blind or have difficulty speaking.

    Those who request a Good Cause Exception over the phone can provide documentation of a valid reason online, by mail, or in-person at a DFCS office.

    Examples of Good Cause Exceptions include:

    • Family emergency or life event.
    • Birth, adoption, foster placement, or death of an immediate family member.
    • Temporary illness/short term injury.
    • Serious illness or hospitalization of yourself, or immediate family member.
    • Natural or human-caused disaster.
    • Temporary homelessness.
    • COVID-19 illness or exposure.

    If you have a different reason for not completing 80 hours of qualifying activities, select “Other.” Those who request a Good Cause Exception over the phone can provide documentation of a valid reason online, by mail, or in-person at a DFCS office. 

     

  • What if I have a change of circumstances (examples: getting married, starting a higher-paying job), and I need to report a change?

    The easiest way to report a life event is through the online customer portal at gateway.ga.gov.

    You could also report a life event: 

    • Online at gateway.ga.gov.
    • In-person at your local Division of Family & Children Services (DFCS) office. To find the location and business hours for a DFCS office, visit: dfcs.ga.gov/locations.
    • By mail to your local DFCS office.
    • By phone at 1-877-423-4746 or 711 for those who are deaf, hard of hearing, deaf-blind or have difficulty speaking.

    The documentation you send depends on your situation. Some life events may affect whether you still qualify for Pathways.

Disabilities

  • What if I have a disability?

    If you have a disability, you could still be eligible for Pathways. If you need help doing 80 hours of qualifying activities per month, you can ask for a Reasonable Modification when you apply such as a referral to GVRA or the option for extra time to do your 80 hours.

Eligibility

  • Can I appeal a decision related to my eligibility or any decision that affects my coverage?

    Yes. If you think you qualify for Pathways but do not get approved, you can appeal the decision. A decision that impacts your continued coverage, such termination, can be appealed as well. Your decision letter will have information on how to appeal a decision and who to contact if you have questions about appealing a decision.

  • How do I know if I am eligible for Georgia Pathways?

    To be eligible for Pathways, you must:

    • Be a Georgia resident.
    • Be a U.S. citizen or legally residing non-citizen.
    • Be between 19 and 64 years of age.
    • Have a household income of up to 100% of the Federal Poverty Level.
      • ​​​​​​​For example, in 2025, this equals:
        • $15,650 per year or $1,304 on average per month for one person
        • $26,650 per year or $2,220 on average per month for a family of three
    • Complete at least 80 hours of qualifying activities per month.
    • Not qualify for any other type of Medicaid.
    • Not be incarcerated.
  • If I get disenrolled from my current Medicaid coverage, do I automatically get approved for Georgia Pathways?

    No. You must apply for Pathways and meet its requirements to be approved.

Employment

  • If I am looking for a job, could I use these hours as a qualifying activity to be eligible for Pathways?

    No, time spent looking for a job does not count as a qualifying activity.

  • If I am self-employed, could I be eligible for Pathways?

    Yes, self-employment counts as employment and is a qualifying activity for Pathways. When you apply, you can prove self-employment by

    • Filling in a standard worksheet to show total weekly hours by client or activity.
    • Submitting a snapshot of your actual work calendar from the reporting month.
  • If I only work part-time, could I be eligible for Pathways?

    Yes, you could be eligible but you still must complete at least 80 hours per month of qualifying activities. If you are not working 80 hours per month, then you can choose other qualifying activities to reach 80 hours each month to be eligible for Pathways.

Qualifying Activities

  • Do I need to verify my qualifying hours and activities?

    You must report your qualifying activity hours at the time of application and annual renewal. Please note, your qualifying activities may need to be verified. You are still required to report any changes in your circumstances, including a change in address, income, or qualifying activity details (such as employer or type of activity completed).

  • Once I am enrolled, what if I do not complete all my hours?

    If, in a single month, you do not complete all 80 hours of qualifying activities, you may request a Good Cause Exception for the hours not completed.

  • What are acceptable qualifying activities I can do to be eligible for Pathways?

    To be eligible for Pathways, you can perform one or more qualifying activities for 80 hours each month. Qualifying activities include:

    • Full-time or part-time employment
    • Self-employment
    • On-the-job training
    • Job readiness assistance programs
    • A stay in a skilled nursing facility/hospital
    • Community service
    • Relative caregiving, or providing caregiving to a relating, through Structured Family Caregiving within Elderly Disabled Waiver Program (EDWP) or Service Options Using Resources in a Community Environment (SOURCE)
    • Vocational education training
    • Enrollment in the Vocational Rehabilitation program of the Georgia Vocational Rehabilitation Agency (GVRA)
    • Higher education through enrollment in public and private universities and technical colleges
      • Current college course-load credit hours will be granted qualifying activity hours as follows:
        • At least 11.5 credit hours will count as 80 hours per month.
        • Between 5.50 and 11.49 credit hours will count as 40 hours per month.
        • Between 0.01 and 5.49 credit hours will count as 20 hours per month.
    • Enrollment in the Supplemental Nutrition Assistance Program (SNAP) Works Program
    • Parent and legal guardian of a child under the age of six (6)

    Qualifying activity requirements will only apply to Pathways and not to those who are enrolled under the traditional Medicaid program.